- Where do you ship to?
We currently offer shipping services only within the United States. Please provide an accurate and complete U.S. shipping address at checkout to ensure successful delivery.
- How long does order processing take?
Once payment is confirmed, orders typically require 1–3 business days for review, picking, and packing. Processing times may be extended during holidays or periods of high order volume.
- How long does shipping within the U.S. take?
Standard shipping is estimated to take 3–7 business days, starting from the time the item is dispatched. The total time for processing and shipping is generally around 4–10 business days. Actual delivery times may vary based on factors such as weather, holidays, carrier schedules, and the delivery address.
- Which shipping carriers do you use?
We may use U.S. carriers such as USPS, UPS, or FedEx, depending on the delivery address and shipping arrangements. The specific carrier will be indicated in your shipment details. Once the item has shipped and a tracking number is provided, you can check the delivery status on the carrier’s official website.
- How can I check my order status?
After submitting your order, please monitor the email address you provided for order confirmations and shipping notifications. If you have received a tracking number, you can check your package status online. If you do not receive a notification after an extended period, please contact us using the details listed on our website.
- Is there a shipping fee?
Applicable shipping fees will be displayed at checkout. If we are running a free shipping promotion, the terms and conditions specified in the promotion details will apply. Please review the item cost, shipping fees, and applicable taxes before completing your payment.
- Can I change my shipping address or cancel my order?
Please contact us as soon as possible if you need to change your address or cancel your order. We will process requests based on the order’s current status; once an item has been handed over to the carrier, modifications or cancellations may be restricted, subject to the order status and our policies.
- What if the size of the item I received isn’t right?
If the high heels you purchased do not fit, please review our website’s return and refund policy and contact us within the specified timeframe to request a return or exchange. The item must meet the applicable return criteria. Return shipping costs and refund methods will be determined based on the reason for the return, website policies, and applicable laws.
- What if the item is damaged or incorrect?
If the item you received is damaged, has obvious defects, or does not match your order, please contact us as soon as possible. Please provide your order number, photos of the item, and a description of the issue. Once verified, we will assist you in resolving the matter based on the specific circumstances and applicable policies.
- What if my package is delayed or shows as delivered but hasn’t arrived?
Please first check the tracking information and look around your porch, mailbox, parcel locker, or building’s reception/mail room. If the package still cannot be found, or if the tracking status has not updated for an extended period, please contact the carrier and notify our customer service team so we can investigate further.
- How long does a refund take?
Once a return eligible for a refund has been approved, we typically initiate the refund within 5–10 business days. The actual time it takes for funds to appear in your account depends on your original payment method and the processing speed of your bank or payment service provider. Please refer to our website’s return and refund policy for specific conditions.
- How can I contact customer service?
If you have questions regarding products, orders, payments, sizing, or delivery, please contact us via the customer service email or contact form listed on our website. Please include your order number and details about the issue so we can assist you more efficiently.
We are committed to providing a clear and convenient shopping experience for our U.S. customers and are continuously improving our order processing and delivery services. Thank you for your support!