- Return Period
We are committed to providing a satisfying shopping experience. You may contact us to request a return within 30 days of delivery. Items should remain unused and free from significant damage; please retain the original packaging, shoe boxes, and accessories whenever possible. Items requiring special handling due to hygiene, safety, or other reasonable grounds will be processed in accordance with website instructions and applicable laws.
- Return Request Process
Please submit a request via the customer service email listed on our website before shipping the item back. Include your order number, the reason for the return, and relevant photos of the item. Once you receive confirmation and return instructions, please ship the item to the designated address. Packages sent without prior confirmation may experience processing delays.
- Return Address (USA)
Note: Before the official launch, please provide a valid, accurate U.S. address capable of receiving return packages. Do not use placeholder information as the return address, and do not ship items before receiving return instructions.
- Refund Processing
Upon receipt and inspection of the returned item, we typically initiate refunds for eligible requests within 5–10 business days. Refunds are issued to the original payment method; the actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment service provider. Refund amounts and applicable fees are determined based on order details, website policies, and applicable laws.
- Return Shipping Costs
For returns initiated due to personal reasons—such as incorrect sizing or a change of mind—customers are generally responsible for return shipping costs. If the item has quality issues, was damaged during transit, or was shipped incorrectly, we will assume responsibility in accordance with the specific circumstances and applicable laws.
Decisions regarding the refund of original shipping costs will be based on the reason for the return, website policies, and applicable laws.
- Product Issues and Return Conditions
If you receive an item with obvious defects, damage from transit, or an item that does not match your order, please contact us promptly with your order number and relevant photos so we can verify and resolve the issue.
Damage caused by improper use or other circumstances that do not meet standard return criteria may affect the eligibility of your return request. However, this policy does not limit the statutory rights to withdraw, return, obtain a refund, or claim product quality guarantees that consumers are entitled to under applicable laws.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Cancellation requests for orders that have not yet shipped will be handled based on their current processing status; orders that have already shipped may need to be processed via the return procedure. Refunds will be processed in accordance with the order status and applicable policies.
- Contact Us
To request a return, check the status of a refund, or obtain the return address, please contact us via the customer service email or contact form published on our website. Please provide your order number and a description of the issue so that we can assist you promptly.
We will make reasonable efforts to ensure that the return and refund processes are clear and transparent, and to safeguard customers’ legal rights in accordance with the law.
Return address: 735 PARK PT
SAN ANTONIO, TX 78253-5490